How it works
What is the Treetops Lottery?
The Treetops Lottery is a weekly charity cash prize draw that provides a vital source of funding for Treetops Hospice Care. Since its inception in 1996 its sole purpose has been to raise money for the charity in order to help continue to provide care and support to people with life-limiting illnesses within the local community. All net profits from the sale of the lottery tickets go to Treetops Hospice Care and since 1996 the lottery has raised over £4 million for the charity.
What can I win?
The Treetops Lottery gives supporters the chance to win one of 13 cash prizes each week.
The winning number for each prize is chosen at random by computer, from all the entries in that week’s draw.
The roll-over prize is chosen from all the numbers from the Lottery’s database. If an active lottery number is drawn then the prize is won. If an unallocated number is drawn, the value of the prize rolls over to the following week’s prize pot. This continues until a winner is found or the roll-over reaches £10,000, at which point it is guaranteed to be won.
How do I buy tickets?
Members of the Treetops Lottery are issued with a unique lottery number that remains theirs for as long as they wish to play. Each member can have up to 20 unique lottery numbers. As a member you pay a stake of £1 per unique membership number per weekly draw and this allows your number to be entered into the draw for that week. You can purchase your membership on-line here.
Players can also choose to purchase one-off lottery tickets from the hospice reception or any Treetops Hospice Care shop. Each of these tickets has a unique lottery number printed onto it and these numbers are entered into the draw for that week along with the paid membership numbers. See where your nearest retail outlet is here.
Treetops Lottery entries may be purchased via cash (One-off ticket purchases in shops), cheque, standing order, direct debit or credit / debit card (minimum payments apply).
How will I know if I win?
Each Friday the lucky winners are chosen randomly by an independent company based in Cumbria. Their computer randomly generates the winning numbers and if a Treetops Lottery member wins, the winner will be informed of their windfall either by telephone or by post. If the winning number is a one-off ticket number then it is the responsibility of the ticket holder to check the results of the draw and to submit a claim within 6 months of the winning draw date. Players can submit a claim online here. The winning numbers are published on this website and are also broadcast through social media, local radio and our email newsletter. The winning numbers are also displayed in our Treetops Hospice Care shops.
Can I choose my lottery numbers?
Your lottery number is generated randomly by computer and will remain yours for the length of your Treetops Lottery membership. It is not possible to select your own number.
How old do I have to be to enter?
The law states that you must be 16 or over to purchase a lottery ticket and in accordance with our licence we must abide by this law.
How many lottery entries can I buy?
As part of our commitment to responsible gambling, we restrict the purchase of lottery entries to a maximum of 20 per person per weekly draw.
Can Treetops Hospice Care claim gift aid on my lottery ticket purchase?
Unfortunately as the money collected is for an entry into a lottery / raffle it does not qualify for Gift Aid. However, winners can choose to donate their winnings back to Treetops Hospice Care by writing us a cheque and signing a gift aid declaration form, we can then claim gift aid on this donation.
How much of each £1 goes to Treetops Hospice Care?
In the financial year 2017-18 50% of every £1 played in the Treetops Lottery went directly to the charity. Thank you for your support.
I have lost / forgotten my Treetops Lottery number, what should I do?
Not a problem, please send an email to email@example.com with your full name and address requesting a reminder of your lottery number and we will happily email them to you. Alternatively please call us on 0115 939 9339.
What is responsible gambling?
Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life. Read our Social responsibility in gambling policy. If you have questions or concerns about your own gambling, or about that of a friend or family member, we recommend you get in touch with the National Gambling Helpline on freephone 0808 8020 133.
How can I self-exclude myself?
If you feel the need to take a break from gambling for whatever reason you can self-exclude yourself from Treetops Lottery for a minimum of 6 months. Please complete our self-exclusion form here.
How can I make a complaint?
If you have any concerns, please call us in the first instance on 0115 9399 339 or email us at firstname.lastname@example.org and we will endeavour to answer any queries you may have. Please read our Complaints Procedure.
I have moved house, do I have to inform you?
If you are a Treetops Lottery member and any of the contact details we have for you such as your name, address or telephone number change, please inform us at your earliest convenience so that we can update our database. If you are a member and a lucky winner in one of the draws we like to call you to let you know and we will post your winners cheque to your registered address. You can inform us of a change of details by calling our office on 0115 939 9339 or emailing us at email@example.com
What do I do if I change banks?
If you would like to change the bank account that your standing order / direct debit is paid from you will first need to get in contact with your bank to see if your existing out-going payments are automatically switched to your new account. If this does not apply you will need to contact the Treetops Lottery office to request a new standing order form or to inform us of the new direct debit details. If you pay by Standing Order you will also need to contact your previous bank in order to cancel the existing standing order.
How do I cancel my Treetops Lottery membership?
If for any reason you decide that you do not wish to continue with your Treetops Lottery membership please Contact Us to let us know. If you pay for your membership by standing order you will need to get in touch with your bank to ask them to stop the payments from being sent to us. We have no control over standing order payments as it is an agreement between yourself and your bank therefore we cannot be held responsible for any payments sent to us after your cancellation date. You will continue to be entered into any draws whilst you have credits remaining on your account.